SAP Knowledge Base Article - Public

3151582 - Not Possible to Start Adaptation Mode for function Add Products Inside Survey Work Center


You are trying to Add Products inside Survey Work Center, however when you try to start adaptation mode, a system exception error message will appear.


SAP Cloud for Customer

Reproducing the Issue

  1. Log in into C4C.
  2. Go to Survey Work center.
  3. Go to Surveys view.
  4. Select a Survey.
  5. In tab, go to Products.
  6. In top right corner, click on Simulation.
  7. Now, click on Add products on the bottom right-hand side of the page.
  8. Now try to Start adaptation.
  9. An exception error message will happen.


This Simulation tab UI is created using JavaScript. Only the UI created by SAP UI Designer can be taken into adaptation/personalization mode.


This is the current system expected behavior.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:


adaptation, start adaptation, simulation, survey, add products, , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2111