SAP Knowledge Base Article - Public

3151592 - UXR Learning Approvals Tile on the Latest Home Page gives intermittent error

Symptom

When approving or declining class registration approvals on the latest home Page UXR Learning Approvals tile, sometimes application error is received with details:

internalMessage=The Approval action failed
errorMessage=Service https://hcm4preview.sapsf.com/rest/experience/learning/v1/Proxy/learning/odatav4/integrated/user/Delivery.svc/v1/UserApprovals(4634046)/integrated.user.Delivery.svc.approve gave 400
status=400
...
externalMessage=Connection reset

Environment

SAP SuccessFactors HXM Suite
SAP SuccessFactors Learning

Reproducing the Issue

Attempt to approve or decline user class registration in new UXR Learning Approvals tile on Bizx and intermittently get error
Note expanded error includes connection reset message.

Cause

Currently under investigation

Resolution

Currently under investigation.

Workaround: Retry or retry after taking another action like another approval or refreshing page.

Keywords

sap, sf, lms, learning, success, factors, successfactors, platform, bizx, learning, tile, approvals, approval, accept, decline, uxr, latest, home, page, svc, connection, reset, error , KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-TAP , Approvals , Bug Filed

Product

SAP SuccessFactors HXM Core 2111 ; SAP SuccessFactors Learning 2111