SAP Knowledge Base Article - Public

3151610 - Unable to Delete Template


 You are unable to delete the Templates.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Templates view.
  3. Select the Template, the Delete button will be grayed out.


Standard business users can only delete their own templates. In order to do it, they need to have unrestricted read and write access access for Templates view.

In the other hand, templates that were not created by your user, can only be deleted by the Admin users.


In order to delete other people templates you must be an Admin user.


Remove; Cannot; Not Available; Grayed Out; Not Clickable; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions