Symptom
Process Close Job has been successfully configured as per the implementation guide with the No Show event reason but the Onboarding/Offboarding tasks are not archived from the onboarding dashboard.
Environment
SAP SuccessFactors Onboarding
Cause
- One of the Candidates have corrupt data due to which the candidates onboarding has not been cancelled successfully
Resolution
- Kindly create a ticket with SAP Product Support to identify which user is causing the issue.
- The affected process can be closed manually from Manage Data by updating the Process Status.
Support Engineers: Please refer the internal memo
Keywords
Archive, Onboarding Tasks, Offboarding Tasks, Tasks, Close Job, Process Closure, Archival , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Bug Filed
Product
SAP SuccessFactors Onboarding 2105