SAP Knowledge Base Article - Public

3151626 - [Onboarding] New Hire Data Review Tile is only loading and the page is not loading


When the Hiring Manage is trying to complete the New Hire Data Review Tile, the page is only loading and no further action can be performed.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. When trying from the "New Recruit Data Review" in the to the screen just loads forever
  2. When trying to access the tasks in the ONB Dashboard by clicking "Start" on a task nothing happens, the system does not even try to access the forms. 
  3. This issue is only for the New Recruit Data Review and does not seem to include Manager tasks (i.e Assign buddy).
  4. If we try on internal hires we are able to open the forms.


  • Missing RBP Permissions


For the new hires to appear on the Onboarding dashboard, enable the following permissions:
  • Company Info Access  User Search under General User Permission
  • First Name, Last Name, Status, and Location under Employee Data
  • Location, and job classification under Employee Central Effective Dated Entities   Job Information
  • Employee Central Foundation SOAP API, Employee Central Foundation OData API (read-only), Employee Central HRIS OData API (read-only), Employee Central Foundation OData API (editable), and Employee Central HRIS OData API (editable) under Employee Central API
  • ONB2Process under Onboarding or Offboarding Object Permissions
To view and edit the new hire's personal and additional data, and to access new hire documents, enable the following permission:
  • Access New Hire Data Permission under Manage Onboarding or Offboarding
  • Access Additional Onboarding Data Permission and Complete Data Collection Tasks under Onboarding or Offboarding Permissions
  • View Documents Permission
To view the data collection status on the Dashboard, enable
  • Show Data Collection Status on the Dashboard

NOTE: Target Population for the RBP Role where the above permissions are enabled should be "External Users"

See Also


New Hire Data Review, Hiring Manager, NHDR, Review New Hire Data, Loading , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Bug Filed


SAP SuccessFactors Onboarding 2105