SAP Knowledge Base Article - Public

3151635 - [Onboarding] Document Generation failed and E-Signature tile has not been generated


Candidate has successfully completed the onboarding processes up until E-signature, all the configurations are fine but the document generation has failed.


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login as the external user.
  • Review candidate's information
  • Complete Personal Data Collection/Custom Data Collection steps.
  • E-Signature tile is not displayed
  • Login as the Admin, no error in BPE Tile related to Document Generation failure
  • In Configure Document Management, OpenText is configured


  • Issue may have been cause because PFS integration was not fine due to PFS service unavailability.
  • This will result in failure during form generation. 


  • If open-text integration is working fine for other candidates, then onboarding should trigger the forms which does not require signature.
  • Retriggering the Document Flow Process from BPE should resolve the issue 


Document Generation, PFS, OpenText, E-Signature, DocuSign , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem


SAP SuccessFactors Onboarding 2105