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3151717 - How to troubleshoot issues where Business Processes and scheduled CronJobs are not triggered


This article outlines the basic (but not exhaustive) checks that can be taken to quickly identify issues causing tasks not to execute. It is based on the BufferedAuxTablesTasksProvider Strategy which is used by default as of Commerce version 2005.

<bean id="configurableTasksProvider" class="de.hybris.platform.task.impl.ConfigurableTasksProvider" autowire="constructor">
<constructor-arg ref="bufferedAuxTablesTasksProvider" index="1"/>

To confirm if this strategy is used, look for the following entry in the application startup logs:

INFO   | jvm 1    | main    | 2020/09/18 23:00:07.932 | INFO  [Task-master-poll] [ConfigurableTasksProvider] no tasks provider defined - default tasks provider (de.hybris.platform.task.impl.BufferedAuxTablesTasksProvider) will be used

Note: If you see de.hybris.platform.task.impl.DefaultTasksProvider instead, not all steps in this KBA will necessarily apply. For example, the previous strategy did not make use of the tasks_aux_scheduler, tasks_aux_workers and tasks_aux_queue tables. The polling queries can vary as well.



SAP Commerce or SAP Commerce on the Public Cloud.

  • Versions 2005 and over OR
  • Version 1905 with the property: task.polling.provider=bufferedAuxTablesTasksProvider .


SAP Commerce Cloud all versions


cronjob, cron job, business process , KBA , CEC-SCC-PLA-PL , Platform , How To

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