SAP Knowledge Base Article - Public

3151987 - Error Fetching Data When Specific User Tries to Access on Import Screen in Data Workbench

Symptom

When some specific user (or users from some specific business role) tries to access the Import screen in Data Workbench work center this error is shown:

Error fetching data. Create an SAP incident.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Logon to C4C.
  2. Go to Data Workbench work center.
  3. Go to Import view.
  4. Error: Error fetching data. Create an SAP incident. 

Cause

This user (or business role) has no access to the Monitor view.

Resolution

Assign the Monitor view to affected users or business role.

  1. Go to the Administrator work center
  2. Access the Business Users work center view
  3. Select a user and click the Edit button, then select the Access Rights option.
  4. Navigate to the Work Center and View Assignment tab.
  5. Find and expand view COD_DATALOADER_WCF.
  6. Assign the Monitor view.
  7. Click in Save button.

See Also

If this error message is happening for all users in the system (including Key User) an incident should be raised to SAP Support.

Keywords

Error fetching data, Data Workbench, Import , KBA , LOD-CRM-INT-API , OData API (C4C Only) , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2202