SAP Knowledge Base Article - Public

3152066 - Custom MDF not fetching the address from Personal Data Collection for future dated New Hire in Onboarding

Symptom

When a New Hire is filling the additional data collection step, they are required to "confirm an address to receive their welcome kit." This is not working when Hire Date is in the future.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

When a New Hire is filling the additional data collection step, they are required to "confirm an address to receive their welcome kit." 

They have two options:

  • Yes - confirms that the permanent address they have provided in the personal data collection step is the correct address to receive their welcome kit
  • No - confirms that the permanent address they have provided in the personal data collection step is NOT the address to receive their welcome kit and they have to provide a valid address to receive their welcome kit

This requirement is working properly if the hire date of the New Hire is today. 

However if the hire date is in future then this requirement is not met, because of the custom MDF object in additional data collection step is unable to fetch the address from the personal data collection step.

Resolution

This is a current limitation in the product where we cannot fetch future dated EC entity records through business rules since the rule is always executed with Today as the effective start date.

Please follow this link on how to submit new ideas to SuccessFactors Products KBA2090228 

Keywords

On boarding, Success Factors, OBX , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions