3152229 - SAP Marketing Cloud - Navigation from Business Document to SAP Sales Cloud not working

Symptom

You want to navigate from any Business Document, like an Appointment, a Lead or an Opportunity in the SAP Marketing Cloud Contact App to the source Document in Sales Cloud - the Navigation is not working as either no target URL is being identified or the wrong target URL is determined in case of multi C4C systems.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

Business Document, Appointment, Activity, Lead, Opportunity
Marketing - Presales/Sales UI Integration, UI Navigation to Presales/Sales UI Marketing - UI-Integration Presales/Sales, UI-Navigation zu Presales/Sales UI
Geschäftsbeleg, Termin, Aktivität, Lead, Opportunity Marketing - Intégration UI avant-vente/vente, Navigation IU vers IU avant-vente/vente
Document commercial, Rendez-vous, Activité, Intérêt potentiel, Opportunité SAP_COM_0045 , KBA , CEC-MKT-DM-IA , Interaction , CEC-MKT-DM-CON-FAC , Contact/Account Factsheet , CEC-MKT-LM-TRA , Lead Transfer , CEC-MKT-DM-CON , Contact / Account UIs , Problem

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