SAP Knowledge Base Article - Public

3152462 - Table report application error - This action cannot be performed

Symptom

User runs table report and receives application error - This action cannot be performed

An application error occurred. Please try again later, or notify support (with the error information of errorId=2ed8fcf2-e4a7-48a4-af39-e62977aed47d, timestamp=2022-01-14T10:36:11.188-0500, and the version information from the current screen) if the issue keeps occurring.

Environment

  • SAP SuccessFactors HXM Core 2111
  • Report Centre - Table Report

Reproducing the Issue

  • Login to the instance
  • Proxy as user with the issue
  • Go to Reporting
  • Run the report
  • Get an error message “ An application error occurred. Please try again later, or notify support (with the error information of errorId=2ed8fcf2-e4a7-48a4-af39-e62977aed47d, timestamp=2022-01-14T10:36:11.188-0500, and the version information from the current screen) if the issue keeps occurring.”

Cause

The issue is caused bv invalid MDF configuration

Resolution

***Customer needs to raise a case for support to perform the below steps to resolve the issue. 

  1. Login into provisioning
  2. Go to Manage Scheduled Jobs page
  3. Click create new job button
  4. Select MDF Object Definition To DB SYNC from drop-down. Select valid user name and provide a job name.
  5. Click create job button
  6. Click run it now button on action tab

Next

  1. Once the job is completed, go to Provisioning
  2. Under MDF Cache Tool, click Clear cache

    Keywords

    Table report, application error, this action cannot be performed, errorId=2ed8fcf2-e4a7-48a4-af39-e62977aed47d , KBA , LOD-SF-ANA-RCT-ADH , Ad Hoc & BIRT , Problem

    Product

    SAP SuccessFactors HXM Core 2111