SAP Knowledge Base Article - Public

3152787 - [Onboarding] Employee or Hiring Manager is unable to Sign the complaince form

Symptom

  • The employee or the Hiring Manager is not able to Sign the compliance form. When the user clicks on 'Click to sign' button nothing happens
  • The forms are not signed
  • The Submit All button is still greyed out

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as the employee or Hiring Manager
  2. Click on the Complete E-Signature for compliance tile 
  3. Once the page loads click on 'Click to sign' button
  4. Nothing happens
  5. The forms are not signed

Cause

Configuration issue.

  • There is a missing permission for the candidate or the Hiring Manager.
  • 'Access to non-secured objects' permission is not granted.

Resolution

Please grant permission to Metadata Framework > Access to non-secured objects to the candidate or the Hiring Manager role  who is facing the issue.

Keywords

Click to sign, Submit all is greyed out, greyed, E-Signature, Compliance forms, Onboarding, while trying to invoke the method java.lang.String.split(java.lang.String) of a null object loaded from local variable 'signFieldnames', Hiring Manager, OBX, Onboarding, Onboarding 2.0, ONB2, ONB , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding 2111 ; SAP SuccessFactors Onboarding 2205