Symptom
- The employee or the Hiring Manager is not able to sign the compliance form. When the user clicks on the 'Click to sign' button, nothing happens
- The forms are not signed
- The Submit All button is still greyed out
- Receiving error 'Signing document because of missing field: sign field does not assign'.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as the employee or Hiring Manager
- Click on the Complete E-Signature for compliance tile
- Once the page loads click on 'Click to sign' button
- Nothing happens
- The forms are not signed/error is being received.
Cause
Configuration issue.
- There is a missing permission for the candidate or the Hiring Manager.
- 'Access to non-secured objects' permission is not granted.
Resolution
- Please grant the candidate or the Hiring Manager role permission to Metadata Framework > Access to non-secured objects for the candidate or Hiring Manager facing the issue.
- Raise a support ticket if the issue persists, provided all prerequisites have been configured and followed based on the implementation guide.
See Also
Keywords
Click to sign, Submit all is greyed out, greyed, E-Signature, Compliance forms, Onboarding, while trying to invoke the method java.lang.String.split(java.lang.String) of a null object loaded from local variable 'signFieldnames', Hiring Manager, OBX, Onboarding, Onboarding 2.0, ONB2, ONB, Signing document because of missing field: sign field does not assign , KBA , LOD-SF-OBX-EVF , Everify , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public