3153066 - When Cancelling an Invoice the Window “Enter Cancellation Invoice Details” Opens

When canceling an Invoice the window “Enter Cancellation Invoice Details” opens.

You expect that the Confirm Cancellation window opens and when confirming this with yes, the Cancellation Invoice opens instead.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Select the Invoice Document view.
3. Select the respective Invoice.
4. Click on the Cancel button.
5. The window “Enter Cancellation Invoice Details” opens and you can maintain an Invoice Date and Posting Date.
6. You expect that the Confirm Cancellation window opens and when confirming this with yes, the Cancellation Invoice opens instead.

The window “Enter Cancellation Invoice Details” opens because you enabled the approval process for cancellation invoices in your Business Configuration.

This is to ensure that the correct posting and invoice date for the cancellation invoice is maintained before the cancellation invoice is released, since a cancellation invoice cannot be canceled anymore.

You don’t have this scoped in the other systems and that is the reason why this window does not open in the other systems.

This is the expected system behavior.

You can check the settings in the Business Configuration as follows:

1. Go to Business Configuration work center.
2. Select the Implementation Projects view.
3. Select the Project and click on Edit Project Scope button.
4. Navigate to Questions tab.
5. Under Sales -> Customer Invoicing -> Miscellaneous Invoicing.
6. The following question is in scope "Do you want to set up approval process for cancellation of customer invoices and credit memos?".

Cancellation; Cancel; Invoice; Posting Date; Invoice Date; Confirm Cancellation; different; Approval; Enter Cancellation Invoice Details , KBA , SRD-CRM-INV , Customer Invoicing , AP-CI-CI , Customer Invoice , Problem