SAP Knowledge Base Article - Public

3153119 - E-Verify Correct Data Activity Triggered Automatically - Onboarding

Symptom

E-Verify Correct Data Activity has been triggered automatically even though the original E-Verify Activity has a status of Employment Authorized.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

For Customers:

  1. Login to your instance.
  2. Go to Onboarding Dashboard.
  3. Check the candidate's E-Verify Activity and you'll see that it was Employment Authorized already, but there's an E-Verify Correct Data Activity that has been triggered.

For SAP Support:

  1. Login to Super Admin.
  2. Manage HR Data
  3. Input the Candidate
  4. Check the E-Verify Activity's Status, you'll see that it was already on Employment Authorized, but there's still an E-Verify Correct Data Activity open.

Cause

These kinds of instances are expected behavior. SSA/DHS automatically corrects minor details from the E-Verify Activity that has been submitted for the affected candidates.

Resolution

For Customers:

You can just complete the E-Verify Correct Data Activity and it should flow smoothly as expected. However, if you wanted to know what was the data that E-Verify Team Corrected, raise a case to SAP Support thru Launchpad.

For SAP Support:

Please see internal memo.

See Also

2244508 - How to correct US I-9 Through E-Verify Correct Data - Onboarding 1.0

Keywords

Employment Authorized, EA, Correct Data Automatically Triggered, E-Verify Correct Data, E-Verify , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions