SAP Knowledge Base Article - Public

3153146 - Reopen Closed E-verify - Onboarding 1.0

Symptom

How to reopen an E-verify case that was closed?

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

It's not possible to reopen an closed E-verify case.

As this is a compliance situation for government, customer or SAP are not authorized to reopen cases that was closed/confirmed.

To correct any configuration it's necessary to trigger a new E-verify for the affected candidate.

Keywords

OBD, onboarding 1.0, how to, everify, E-verify, reopen, new everify, trigger , KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions