SAP Knowledge Base Article - Public

3153183 - Behavior of Country/Region Field in Source Tracker - Recruiting Marketing

Symptom

Country/Region Field in Source Tracker is not showing any data of candidates at any given time for a specific Country.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1.  Go to Recruiting > Source Tracker 
  2.  Select a Date Range and Country from the Country/Region Picklist 
  3.  Click on GO 
  4.  No Source Report Data is showing

Cause

  • No candidates has actually visited/applied on the career based on the career site that is actually located on the Country Selected. 
  • No candidates matches the criteria set on the filter when the report was generated.

Resolution

The country/region field in Source Tracker Report leverages the candidate IP Country (not the selected country on their candidate profile nor the Job Country of the job requisition.) If the IP Address of the candidate is not coming from that specific country, the candidate will not show in the report.

See Also

3135712 - Add new source to the Candidate's source list

Keywords

Source Reports, Empty, Country, Candidate Location , KBA , LOD-SF-RMK-SRT , Source Tracker , Problem

Product

SAP SuccessFactors Recruiting all versions