SAP Knowledge Base Article - Public

3153227 - Document Flow Display in Sales Orders

Symptom

Document Flow Facet in Sales Orders is Zoomed Out and Off-Screen

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Go to Sales Orders view.
  3. Open the Sales Order in where the issue occurs.
  4. Access the Document Flow facet.
  5. Not able to see the documents without zooming out or dragging them.

Cause

The Document Flow displays all ERP follow-on documents, which can result in an extremely large volume of documents, causing the facet to be zoomed out or pushed off-screen for easy navigation.

Resolution

This is expected system behavior. However, the ERP documents displayed in the Document Flow can be influenced by implementing the ERP BAdI BADI_COD_ERP_DOC_FLOW. This BAdI contains the method CHANGE_DATA, which allows for the removal of irrelevant documents from the flow, making it more user-specific.

The BAdI implementation needs to be done in the ERP system. For further details, refer to the documentation of BAdI_COD_ERP_DOC_FLOW in the ERP system.

Keywords

ERP, Document Flow, Display, Drag, BAdI, Sales Orders, Sales Orders view Sales Orders viewDocument Flow facet, BAdI_COD_ERP_DOC_FLOW, CHANGE_DATA, Remove irrelevant documents, ERP system, Documentation , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions