3153227 - Document Flow does not display documents in Sales Orders

When viewing the Document Flow of Sales Order/Sales Quotes, the documents are visible while the screen is loading. Once the system is done loading the Document Flow view, the documents are not displayed.

SAP Cloud for Customer

1. Go to Sales Workcenter.
2. Go to Sales Orders view.
3. Open the Sales Order in where the issue occurs.
4. Access the Document Flow facet.
5. Not able to see the documents without zooming out or dragging them.

The Document Flow displays all ERP follow-on documents, which can result in an extremely large volume of documents, causing the facet to be zoomed out or pushed off-screen for easy navigation.

This is expected system behavior.

In order to see the documents, users can perform the following:

1. Reduce the view to 20%.
2. Click and drag at the bottom of the empty space repeatedly up until the documents appear in a small size.
3. Once the documents are in view, increase the view back to 100% to properly see them.

However, the ERP documents displayed in the Document Flow can be influenced by implementing the ERP BAdI BADI_COD_ERP_DOC_FLOW. This BAdI contains the method CHANGE_DATA, which allows for the removal of irrelevant documents from the flow, making it more user-specific.

In such cases, the BAdI implementation needs to be done in the ERP system. For further details, refer to the documentation of BAdI_COD_ERP_DOC_FLOW in the ERP system.

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