Symptom
Document Flow Facet in Sales Orders is Zoomed Out and Off-Screen
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Workcenter.
- Go to Sales Orders view.
- Open the Sales Order in where the issue occurs.
- Access the Document Flow facet.
- Not able to see the documents without zooming out or dragging them.
Cause
The Document Flow displays all ERP follow-on documents, which can result in an extremely large volume of documents, causing the facet to be zoomed out or pushed off-screen for easy navigation.
Resolution
This is expected system behavior. However, the ERP documents displayed in the Document Flow can be influenced by implementing the ERP BAdI BADI_COD_ERP_DOC_FLOW. This BAdI contains the method CHANGE_DATA, which allows for the removal of irrelevant documents from the flow, making it more user-specific.
The BAdI implementation needs to be done in the ERP system. For further details, refer to the documentation of BAdI_COD_ERP_DOC_FLOW in the ERP system.
Keywords
ERP, Document Flow, Display, Drag, BAdI, Sales Orders, Sales Orders view Sales Orders viewDocument Flow facet, BAdI_COD_ERP_DOC_FLOW, CHANGE_DATA, Remove irrelevant documents, ERP system, Documentation , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To