SAP Knowledge Base Article - Public

3153259 - Email Address Is Not Auto Populated


Email address is not populated into Email 'To' field from Lead for Individual Customer.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Leads view.
  3. Open the lead XYZ (where XYZ denotes the Lead ID).
  4. Go to Activities facet.
  5. Select E-mail activity.
  6. Select New to create e-mail activity.

The e-mail address is not auto populated in "To" field.


It is currently not possible for the email address of the individual customer to be picked up.

 The only scenario where the email address is picked up is for a contact, whose communication data as well as the relationships with accounts are maintained in a consistent manner.

 This is done for historical reasons and it is expected to behave in this manner.


Currently you can manually select the email address in the field and create an e-mail activity.


To field, Individual Customer e-mail address, Lead e-mail activity. , KBA , LOD-CRM-SC-EML , Email , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2108