SAP Knowledge Base Article - Public

3153552 - E-Verify not completing Check Back Later message on Case Status - Onboarding 1.0

Symptom

E-Verify activity is not completing the status of the case is "Check Back Later"

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

As per E-verify documentation

Status	Meaning	Actions
Confirm Data	The case has data that needs to be confirmed.	Confirm the case data and close the case (if status is employment authorized, case will auto-close).
Photo Match	DHS is requiring the employee's hard copy photo be compared to the photo DHS has on file.	Compare the employee's hard copy photo against the photo DHS provided. Close the case (if status is employment authorized, case will auto-close).
Scan and Upload	The case requires photos to be uploaded.	Scan and upload a copy of the employee's identification documents. Close the case (if status is employment authorized, case will auto-close).
Manual Review	The case is being reviewed by DHS.	No action can be taken at this time. Check back periodically to see if the case status has updated. This may take 2-3 business days.
Pending Referral	The case has received a TNC, but that TNC has not been referred to DHS/SSA.	Download Further Action Notice, refer case to DHS/SSA, and wait for a final case status from DHS/SSA.
Referred	The case has been referred to DHS/SSA.	No action can be taken at this time. Wait for a final case status from DHS/SSA.
Check Back Later	The case is being processed by external systems.	No action can be taken at this time. Check back periodically to see if the case status has updated. This may take 2-3 business days.
Employment Authorized	The case has received employment authorized and can now be closed.	None, case will auto-close.
Final Non-confirmation	The case has received a final non-confirmation and must be closed with the appropriate reason.	Select appropriate closure reason and close the case.
Close Case and Resubmit	The case has encountered technical errors, or a separate system has determined the case must be resubmitted.	Close the case and resubmit a new case.
Closed	The case has been closed.	None.

Keywords

KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding