Symptom
You are working offline with promotions and you noticed that the Attachments view is not available. When switching to online, it is visible.
Environment
SAP Cloud for Customer
Cause
Currently, it is not possible to display/create/edit attachments in offline mode.
Resolution
This is the current system standard behavior. The information maintained in the SAP Help Page "Promotions Offline" saying it is available is incorrect and will be corrected in the near future.
If you need this functionality urgently you may contact the SAP Customer Experience Services as follows:
a) If you are a partner: please use cloudsolutionpartner@sap.com <mailto:cloudsolutionpartner@sap.com> or the Partnerfinder.
b) If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/innovation.html choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.
Note: The services of the SAP Customer Experience Services will be charged as packaged services based on fixed prices.
Keywords
Attachments ; Promotions ; Offline ; View ; Facet ; Disabled ; Tab ; Screen ; , KBA , LOD-CRM-BF-ATT , Attachments , AP-RC-MOB-OFL-RT , Offline Runtime , How To