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3153615 - HTTP 500 error while accessing CMC or BI launchpad after deploying BI 4.3 SP02 or above [sapjce]


After installing or upgrading to BI 4.3 SP02 or above, and deploying the web applications ( BOE, biprws ) to non-bundled application servers like SAP Netweaver Java As, Weblogic, Websphere, JBoss or non-bundled Tomcat, you may receive -   

  • HTTP 500 Error accessing CMC or BI launchpad after upgrade to BI 4.3 SP2
  • CMC or BI Launchpad fail with below message
    Http Status 500-Internal Server Error
    Internal Server Error
  • Accessing CMC fails with the HTTP 500 error even without prompting for login page
  • Accessing BI Launchpad prompts for login page and fails upon login
  • In Weblogic logs, In BI Launchpad and TraceLog traces (.glf), we find errors related to SAPJCE as below -
    |87E044C790BF48079C2E419F047DFDD41d|2022 03 04 15:30:38.600|+0000|Error| |==|E| |TraceLog| 9400|  45|[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'| ||||||||||||||||||||com.businessobjects.bip.core.web.bridge.ServletBridgeLoggingDelegate||javax.servlet.ServletException: java.lang.NoClassDefFoundError: com/sap/commoncryptolib/provider/SAPJCE
  • In Websphere logs, and After accessing the Web Applications, the following error was found in corresponding CMC and BILP Webapp logs:
    [Servlet Error]-[equinoxbridgeservlet]: javax.servlet.ServletException: java.lang.NoClassDefFoundError:
  • or javax.servlet.ServletException: java.lang.UnSatisfiedLinkError: sapcrypto (Not found in java.library.path)



  • SAP Business Intelligence Platform 4.3 Sp2 or above
  • All PAM supported Java Web Application servers using non-bundled JVM including 
  • - SAP Netweaver Java AS 7.50 Sp22 using SAP JVM 1.8.083 
  • - IBM Websphere 9.0.5 with IBM SDK 8.6.36[eqv oracle 1.8.0_301]
  • - Weblogic 14c (14.1) with Java 1.8.0_301
  • JBoss and Tomcat
  • PAM supported Web Application servers


SAP BusinessObjects Business Intelligence platform 4.3 ; SAP NetWeaver 7.5


BI, 4.3, SP02, deploy, BOE, CMC, BI launchpad, fail, HTTP 500, Netweaver, weblogic, websphere, BOE/CMC, BOE/BI, SAPJCE, patch, install, upgrade, update , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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