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3153615 - HTTP 500 error while accessing CMC or BI launchpad after deploying BI 4.3 SP02 or above


After installing or upgrading to BI 4.3 SP02 or above, and deploying the web applications ( BOE, biprws ) to non-bundled application servers like SAP Netweaver Java As, Weblogic, Websphere, JBoss or non-bundled Tomcat, you may receive -   

  • HTTP 500 Error accessing CMC or BI launchpad after upgrade to BI 4.3 SP2
  • CMC or BI Launchpad fail with below message
    Http Status 500-Internal Server Error
    Internal Server Error
  • Accessing CMC fails with the HTTP 500 error even without prompting for login page
  • Accessing BI Launchpad prompts for login page and fails upon login
  • In Weblogic logs, In BI Launchpad and TraceLog traces (.glf), we find errors related to SAPJCE as below -
    |87E044C790BF48079C2E419F047DFDD41d|2022 03 04 15:30:38.600|+0000|Error| |==|E| |TraceLog| 9400|  45|[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'| ||||||||||||||||||||com.businessobjects.bip.core.web.bridge.ServletBridgeLoggingDelegate||javax.servlet.ServletException: java.lang.NoClassDefFoundError: com/sap/commoncryptolib/provider/SAPJCE
  • In Websphere logs, and After accessing the Web Applications, the following error was found in corresponding CMC and BILP Webapp logs:
    [Servlet Error]-[equinoxbridgeservlet]: javax.servlet.ServletException: java.lang.NoClassDefFoundError:
  • or javax.servlet.ServletException: java.lang.UnSatisfiedLinkError: sapcrypto (Not found in java.library.path)



  • SAP Business Intelligence Platform 4.3 Sp2 or above
  • All PAM supported Java Web Application servers using non-bundled JVM including 
  • - SAP Netweaver Java AS 7.50 Sp22 using SAP JVM 1.8.083 
  • - IBM Websphere 9.0.5 with IBM SDK 8.6.36[eqv oracle 1.8.0_301]
  • - Weblogic 14c (14.1) with Java 1.8.0_301
  • JBoss and Tomcat


SAP BusinessObjects Business Intelligence platform 4.3 ; SAP NetWeaver 7.5


BI 4.3 SP02 deploy BOE CMC BI launchpad fail HTTP 500 Netweaver weblogic websphere BOE/CMC BOE/BI SAPJCE patch install upgrade update , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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