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3153631 - Limitation: Cloud My Inbox or Monitor Workflows Enterprise Product Development (EPD) email link error - The task is no longer available or it has been processed.


  • SAP Enterprise Product Development (EPD) – is a cloud-based application suite comprised of solutions offerings in the areas of - Collaboration
  • Enable collaborative product development across extended enterprise
  • Configuring EPD to send out email notification through a third party provider (i.e. GMAIL) account SMTP server and this is hosted by Google
    • When using PORT 465, it creates an error with a log number
    • When using PORT 587 then it throws a USERNAME and Password error
    • When simulating via a Visual Basic VB Script with similar parameters this works for the email
  • Error: Status = Errorneous  "MailTask1" failed An unsuspected error occurred. Contact support citing logid 92c4de34-e755-41d8-ae9d-6fc47f9ba5e8 and provide steps to reproduce.

  • Why is the notification link or hyperlink not working when clicked?
    • In the message, the user can see the URL address
    • If this URL address is copied including the parenthesis, this will work however clicking on the link fails
  • My Inbox in Cloud - clicking link fails with error:

    The task is no longer available or it has been processed.



  • SAPUI5 1.96 and others
  • S/4HANA 2011 Cloud and others


SAP S/4HANA Cloud 2011 ; SAPUI5 1.0


"My Inbox email limitation","Email URL characters","My Inbox email URL","Workflow Monitor email notification","EPD customizing email","EPD notification email link","My Inbox clicking link fails","Cloud Foundry My Inbox email link","Cloud My Inbox link not working","My Inbox The task is no longer available or it has been processed.","PORT 465 email","PORT 587 email" , KBA , LOD-BPM-WFS , Workflow Service Runtime / Editor , CA-INB-FIO , Fiori UI for My Inbox Application , Problem

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