SAP Knowledge Base Article - Public

3153955 - Opportunity summary does not include Sales Orders

Symptom

When previewing an Opportunity, the Sales Orders are missing from the document.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre 
  2. Go to the Opportunity view
  3. Open any Opportunity with a Sales Order attached
  4. Click 'actions' and 'preview'
  5. Observe as the Sales Orders are not visible in the summary

Cause

Opportunities are not a customer facing object. So while we do have the preview option, in standard, Sales Orders are not currently part of the standard preview template for Opportunities.

Resolution

 This is the expected system behaviour.

Keywords

sales order, opportunity, preview , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2111