SAP Knowledge Base Article - Preview

3153995 - Error when downloading file: X:DRIVE/LOCATION (unknown_error) in SLG1 when displaying a document

Symptom

  • When displaying a document from an application transaction error "Database error for <GET DATA FROM KPRO> <> - Message No. SO013" is thrown, however this is not the underlying cause of the issue.
  • If you check the application log in SLG1 as per KBA "2782452 - How to check SLG1 logs for Archive Link, KPRo or SAP Content Server analysis" the underlying cause can be seen which is Error when downloading file: X:DRIVE/LOCATION (unknown_error)



  • This can affect some or all Users in the system.


    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Basis all releases

Product

SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

An error occurred when calling module SCMS_DOC_CREATE_FILES, (unknown_error) , KBA , BC-SRV-KPR-CMS , Content Management Service , BC-SRV-COM-FTP , File Transfer via FTP , Problem

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