SAP Knowledge Base Article - Public

3154131 - The notification mails sent by SF are recognized as "phishing mails" by Gmail accounts - Onboarding

Symptom

The notification mails sent by SF are recognized as "phishing mails" by Gmail or other domains

Environment

SAP SuccessFactors Onboarding

Cause

  • The reason why it is happening is that their domain (here Gmail accounts) or edge server IP is historically used heavily for spamming.
  • This issue happens for popular applications reported before.

Resolution

Please request the candidate to check the spam folder.

Keywords

Gmail, SF email, Onboarding 2.0, email, OBX , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2105