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SAP Knowledge Base Article - PublicSymptom
The notification mails sent are recognized as "phishing mails" by Gmail or other domains
Environment
SAP SuccessFactors Onboarding
Cause
The reason why it is happening is that their domain (here Gmail accounts) or edge server IP is historically used heavily for spamming.
This issue happens for popular applications reported before.
Resolution
Please request the candidate to check the spam folder.
Keywords
Onboarding, Gmail, SuccessFactors, email, mail, obx, candidate, not, don't, receive, notification, send , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions
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