3154415 - BSP Error when editing Incidents using SOLMANREQU Business Role

• The following BSP error is shown while editing incidents in CRM UI with the SOLMANREQU business role
  
  "The following error text was processed in the system:
  
  Dereferencing of the NULL reference
  
  Exception Class CX_SY_REF_IS_INITIAL
  Error Name
  Program CL_AIC_LONG_VTEXT_IMPL========CP
  Include CL_AIC_LONG_VTEXT_IMPL========CM00T
  ABAP Class CL_AIC_LONG_VTEXT_IMPL
  Method GET_CURRENT_ENTERED_TEXT
  Line 25
  Long text - An attempt was made to execute a dynamic method callon an initial(NULL-) object reference. The reference must refer to an object."

SAP Solution Manager 7.2

HTML text, editor, Solman, ITSM, save and reply, template user, CALL METHOD mo_converter-> convert_html_to_itf, BSP_WD_EXCEPTION_DISPLAY, GET_CURRENT_ENTERED_TEXT, Dereferencing of the null reference, CX_SY_REF_IS_INITIAL  , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem