Symptom
- The following BSP error is shown while editing incidents in CRM UI with the SOLMANREQU business role
"The following error text was processed in the system:
Dereferencing of the NULL reference
Exception Class CX_SY_REF_IS_INITIAL
Error Name
Program CL_AIC_LONG_VTEXT_IMPL========CP
Include CL_AIC_LONG_VTEXT_IMPL========CM00T
ABAP Class CL_AIC_LONG_VTEXT_IMPL
Method GET_CURRENT_ENTERED_TEXT
Line 25
Long text - An attempt was made to execute a dynamic method callon an initial(NULL-) object reference. The reference must refer to an object."
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Environment
SAP Solution Manager 7.2
Keywords
HTML text, editor, Solman, ITSM, save and reply, template user, CALL METHOD mo_converter-> convert_html_to_itf, BSP_WD_EXCEPTION_DISPLAY, GET_CURRENT_ENTERED_TEXT , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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