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3154415 - BSP Error when editing Incidents using SOLMANREQU Business Role

Symptom

  • The following BSP error is shown while editing incidents in CRM UI with the SOLMANREQU business role

    "The following error text was processed in the system:

    Dereferencing of the NULL reference

    Exception Class CX_SY_REF_IS_INITIAL
    Error Name
    Program CL_AIC_LONG_VTEXT_IMPL========CP
    Include CL_AIC_LONG_VTEXT_IMPL========CM00T
    ABAP Class CL_AIC_LONG_VTEXT_IMPL
    Method GET_CURRENT_ENTERED_TEXT
    Line 25
    Long text - An attempt was made to execute a dynamic method callon an initial(NULL-) object reference. The reference must refer to an object."


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Environment

SAP Solution Manager 7.2

Keywords

HTML text, editor, Solman, ITSM, save and reply, template user, CALL METHOD mo_converter-> convert_html_to_itf , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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