SAP Knowledge Base Article - Public

3155966 - [Onboarding] How to set frequency to get the document without ALWAYS having to refresh | Docusign envelopes

Symptom

How to view the Envelope ID without refresh the page in manage docusingn envelopes so that the signed document travels from Docusign to SFSF.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Go to Manage Docusign Envelopes
  2. And see the envelope ID Status is awaiting signatures
  3. When we start refresh the page, this will change the status
  4. Is there a way to push with certain frequency to get the document without ALWAYS having to refresh?

Cause

Expected Behaviour

Resolution

As per the design, we don't have any specific frequency to set for the envelope ID. This is hardcoded by the system/ transactions in the backend.

We encourage you to follow this KBA and submit new ideas https://launchpad.support.sap.com/#/notes/2090228

See Also

Docusign envelopes, envelope id

Keywords

KBA , LOD-SF-OBX-DSN , Docusign Integration , How To

Product

SAP SuccessFactors Onboarding 2111