SAP Knowledge Base Article - Public

3156172 - Customer Invoice Requests are Not being Invoiced from the Invoice Run


You have created an Invoice Run, however, the Invoice Run is not releasing some of the Invoice Requests as expected.


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Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Runs view.
  3. Select the Invoice Run ID ABC (ABC represents the ID of the Invoice Run).
  4. Click the Schedule button.
  5. Select one of the Schedule options.
  6. Click the Save and Close button.
  7. Navigate to the Invoice Requests view.

Some of the Invoice Requests which you have expected to be released by the run, are still with the To Be Invoiced status.


The Invoice Requests are being processed for invoicing but dump occurred with error "Document change not allowed as retention is over; please contact your DPO".

If you check Document Retention Status for the Invoice Requests in "Information Lifecycle Management Work Center - Lifecycle Items View", you can see the status is shown as "End of Retention".


You need to correct Document Retention Status for the Invoice Requests and along with other documents where issue is occuring.

See Also

KBA 2773173 - Invoice Run not Releasing all Documents

KBA 1892909 - Customer Invoice Has Not Been Created for the Contract Even though the Invoice Run Has Been Executed Successfully


Invoice Run; Invoice Request; Not Released; To Be Invoiced; Document Retention Status , KBA , AP-CI-CI , Customer Invoice , Problem


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