SAP Knowledge Base Article - Public

3156508 - Eligible Employees are Missing in the Worksheets on Initial Launch


 Eligible Employees are not shown in the Worksheet upon Launch even these employees are eligible from the Define Planner Page


  • SAP SuccessFactors Compensation
  • SAP SuccessFactors Employee Central

Reproducing the Issue

1. Check if User(s) are ELIGIBLE from Define Planner Page of the Comp Template
2. You will see that several user are eligible
3.LAUNCH a Form with the Planner
4. Worksheet is created but only 1(one) user is being pulled


The users which are not eligible and not being pulled from the worksheet are NON-EC users.

Note: You may ask Cloud Product support or your Consultant/Implementation Partner to check this from the backend/Provisioning.


  • Will need to make the template a Hybrid for the Non-EC users to show up on the worksheets upon launch.
  • You will need to create a ticket with the Employee Central team as to why these users are not valid EC users, maybe the order in which the user information on EC was created incorrectly.


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SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions