3156508 - Eligible Employees are Missing in the Worksheets on Initial Launch

 Eligible Employees are not shown in the Worksheet upon Launch even these employees are eligible from the Define Planner Page

• SAP SuccessFactors Compensation
• SAP SuccessFactors Employee Central
  
  

1. Check if User(s) are ELIGIBLE from Define Planner Page of the Comp Template
2. You will see that several user are eligible
3.LAUNCH a Form with the Planner
4. Worksheet is created but only 1(one) user is being pulled

The users which are not eligible and not being pulled from the worksheet are NON-EC users.

Note: You may ask Cloud Product support or your Consultant/Implementation Partner to check this from the backend/Provisioning.

• Will need to make the template a Hybrid for the Non-EC users to show up on the worksheets upon launch.
• You will need to create a ticket with the Employee Central team as to why these users are not valid EC users, maybe the order in which the user information on EC was created incorrectly.

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SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions