Symptom
Eligible Employees are not shown in the Worksheet upon Launch even these employees are eligible from the Define Planner Page
Environment
- SAP SuccessFactors Compensation
- SAP SuccessFactors Employee Central
Reproducing the Issue
1. Check if User(s) are ELIGIBLE from Define Planner Page of the Comp Template
2. You will see that several user are eligible
3.LAUNCH a Form with the Planner
4. Worksheet is created but only 1(one) user is being pulled
Cause
The users which are not eligible and not being pulled from the worksheet are NON-EC users.
Note: You may ask Cloud Product support or your Consultant/Implementation Partner to check this from the backend/Provisioning.
Resolution
- Will need to make the template a Hybrid for the Non-EC users to show up on the worksheets upon launch.
- You will need to create a ticket with the Employee Central team as to why these users are not valid EC users, maybe the order in which the user information on EC was created incorrectly.
Keywords
eligible employees not being pulled, eligible employees missing in the worksheet upon launch, Eligible Employees are Missing in the Worksheets on Initial Launch, eligible employees missing, worksheet eligible employees not shown , KBA , LOD-SF-CMP-EC , EC data, EC mappings, configuration & settings , Problem