3156554 - CTI Integration Options with SAP Cloud for Customer (Service and Sales)

Symptom

Customers would like to know what kind of options are there to integrate a CTI (Computer Telephony Integration) with C4C (Cloud for Customer Sales or Service)
How does the integration work
What to expect with the integration
Can the integration work with any CTI provider?

Environment

SAP Cloud for Service
SAP Cloud for Sales
SAP Contact Center

Product

SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2205 ; SAP Contact Center, on-premise edition 7.0

Keywords

CTI, Contact Center, Avaya, Integration, C4C. Cloud for Sales, Cloud for Service, Computer Telephony Integration, , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , LOD-CRM-SBS-AC , Agent Console Add-on , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , How To

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