Symptom
- Customers would like to know what kind of options are there to integrate a CTI (Computer Telephony Integration) with C4C (Cloud for Customer Sales or Service)
- How does the integration work
- What to expect with the integration
- Can the integration work with any CTI provider?
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Environment
- SAP Cloud for Service
- SAP Cloud for Sales
- SAP Contact Center
Product
SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2205 ; SAP Contact Center, on-premise edition 7.0
Keywords
CTI, Contact Center, Avaya, Integration, C4C. Cloud for Sales, Cloud for Service, Computer Telephony Integration, , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , LOD-CRM-SBS-AC , Agent Console Add-on , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , How To
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