SAP Knowledge Base Article - Public

3156750 - "Business Document Flow Query from SAP Business Suite" Communication Arrangement not Available in the System

Symptom

You are trying to configure the communication arrangement "Business Document Flow Query from SAP Business Suite" in C4C, but the same is not available in the creation list.

Environment

SAP Cloud for Customer

Reproducing the Issue

In C4C:

  1. Go to Administrator work center.
  2. General Settings view.
  3. Communication Arrangements.
  4. Click in "new".
  5. Search for the communication arrangement "Business Document Flow Query from SAP Business Suite".
  6. Not available in the selection list.

Cause

The relevant question is not reviewed in the active project.

Resolution

To solve the this issue, at least one of the below questions must be checked in the active project under Business Configuration:

  • Do you want to replicate opportunities from your cloud solution to an external application? 
  • Do you want to replicate opportunities from an external application to your cloud solution?
  • Do you want to create follow-up documents for opportunities from your cloud solution to an external application?
  • Do you want to create follow-up documents for sales quotes from your cloud solution to an external application?
  • Do you want to replicate sales orders from an external application to your cloud solution?
  • Do you want to replicate sales orders from your cloud solution to an external application?
  • Do you want to delegate service tickets from your cloud solution to an external application?
  • Do you want to create follow-up documents for service tickets from your cloud solution to an external application?

See Also

 Cloud for Customer Solution Guide: SAP Help Portal

Keywords

communication arrangement, Business Document Flow Query from SAP Business Suite , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer core applications 2202