Symptom
This KBA is intended to clarify what constitutes a supportable incident opposed to a Consulting inquiry for SAP Cloud Solutions. Additionally, options for issues considered as Consulting Inquiries are provided. For on premise solutions please refer to SAP Note 83020 What is Support – What is Consulting: On Premise solutions.
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Product
SAP Commerce Cloud all versions ; SAP Commerce all versions
Keywords
KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CLA , Cloud Automation , Problem
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