SAP Knowledge Base Article - Preview

3156964 - What are support Issues, What is Consulting: SAP Commerce and SAP Commerce Cloud


This KBA is intended to clarify what constitutes a supportable incident opposed to a Consulting inquiry for SAP Cloud Solutions.  Additionally, options for issues considered as Consulting Inquiries are provided. For on premise solutions please refer to SAP Note  83020 What is Support – What is Consulting: On Premise solutions.




SAP Commerce Cloud all versions ; SAP Commerce all versions


KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CLA , Cloud Automation , Problem

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