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3156964 - What are support Issues, What is Consulting: SAP Commerce and SAP Commerce Cloud

Symptom

We understand that navigating support and consulting inquiries for SAP Cloud Solutions can be challenging. This KBA aims to help you distinguish between supportable incidents and consulting inquiries. Additionally, we provide options for addressing issues that fall under consulting inquiries. For on-premise solutions, please refer to SAP Note 83020 What is Support – What is Consulting: On Premise solutions.


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Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CLA , Cloud Automation , Problem

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