SAP Knowledge Base Article - Public

3156994 - [Onboarding] Data Flow is incorrect for Rehires after Personal Data Collection

Symptom

When Rehire users complete Personal Data Collection for the first time, the same information is not appearing in the second time during Personal Data Collection step after the Rehire Verification Process.

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  • Complete the New Hire Data Review for the Rehire Candidate
  • Complete Personal Data Collection
  • Rehire Verification is triggered, the candidate is hired with "Rehire with New Employment"
  • Candidates New Hire Data Review is triggered and completed
  • While completing Personal Data Collection, the initially entered information is not the same in this step
  • The values are loaded from the previous employment (inactive EC Profile)

Cause

  • The issue is caused because system fails to merge the data collected during PDC with the Old person record to avoid repeated data entry, post second rehire restart.
  • This is an issue which is likely caused amongst effective dated fields and not non-effective dated fields such as Dependents, Martial Status, etc.
  • This is a known issue which the Engineering Team is working upon.

Resolution

  • The fix for the same is yet to be determined as it is currently considered as an enhancement being targeted for future releases.
  • Kindly follow the KBA for more details on the fix date.

Keywords

OBX-17730, Rehire Merge, Rehire Verification, Personal Data Collection, Rehire Flow , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Known Error

Product

SAP SuccessFactors Onboarding 2105