Symptom
In Office365 Excel with Live Office, insert Web Intelligence,
- Inserting a CHART from any WebIntelligence document (including charting sample) gives an error -
An error occurred when refreshing. (LO 26315)
Click on details, we get: Failed to get the document information. (LO 26315) ! and WIFormatNumber.noCategoryDefined! (LO 26315) - Inserting a TABLE from any WebIntelligence document works fine.
- All URLs including dswsbobje and biprws are front-end Apache Webserver URLs
-
After enabling LiveOffice debugging logs according to KBA 1384988, the dswsbobje.log [ either found in default tomcat folder or tomcat/bin folder]
2022-01-06 16:18:10,634 [http-nio-9080-exec-10] ERROR com.businessobjects.dsws.liveoffice.rest.RequestHelper () 119357 - sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
......
......
2022-01-06 16:26:14,467 [http-nio-9080-exec-9] ERROR com.businessobjects.dsws.liveoffice.rest.RESTProcessor () 99200 - while trying to invoke the method com.businessobjects.dsws.liveoffice.rest.RequestHelper$Response.getConnection() of a null object loaded from a local variable at slot 4
java.lang.NullPointerException: while trying to invoke the method com.businessobjects.dsws.liveoffice.rest.RequestHelper$Response.getConnection() of a null object loaded from a local variable at slot 4
at com.businessobjects.dsws.liveoffice.rest.RESTProcessor.getObjectId(Unknown Source)
at com.businessobjects.dsws.liveoffice.rest.RESTProcessor.<init>(Unknown Source)
......
......2022-01-06 16:26:14,467 [http-nio-9080-exec-9] ERROR com.businessobjects.dsws.liveoffice.rest.RESTProcessor () 99200 - Unable to get document id (LO 26300)
com.businessobjects.liveoffice.modules.webi.WebiException: Unable to get document id (LO 26300)
at com.businessobjects.dsws.liveoffice.rest.RESTProcessor.getObjectId(Unknown Source)
at com.businessobjects.dsws.liveoffice.rest.RESTProcessor.<init>(Unknown Source)
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Environment
SAP BusinessObjects BI Platform 4.3 Support Pack 1 Patch 3 [14.3.1.3803.3]
SAP BusinessObjects Live Office 4.3 SP1 Patch 3
Server OS Version: Any supported OS
CMS Database: Oracle 19c
Deployment Type : Clustered and distributed with Tomcat servers separated
Microsoft Excel for Microsoft 365 MSO (16.0.13127.21210) 64-bit
Front End web server: Apache web server 2.x [HTTPS / SSL enabled ]
Apache webserver redirects requests to Tomcat
Product
Keywords
KBA , BI-BIP-LO , Live Office , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-RA-WBI , Web Intelligence , Problem
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