SAP Knowledge Base Article - Preview

3157005 - AskHR ticket only visible to the Reporter, not to the affected employee

Symptom

You created a ticket "On Behalf" of an employee, and the ticket is only visible to you, not the affected employee.


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Environment

  • SAP SuccessFactors HXM Suite
    • AskHR Service Center

Product

SAP SuccessFactors HXM Suite all versions

Keywords

AskHR, tickets, reported by, visible, see ticket AskHR, employee field, service center, not able to see ticket, ticket visibility. , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem

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