SAP Knowledge Base Article - Public

3157060 - Missing data in Invoice Volume Report


The Invoice Volume report is showing some invoices that do not have a ship-from location, but their outbound deliveries do show a ship-from location.


SAP Business ByDesign

Reproducing the Issue

  1. Open the report: Invoice Volume (Report ID: CRMCIVIB_Q0001)
  2. Search for Invoice ABC (where ABC represents the Invoice ID)
  3. You can see "Ship-from Location" field shows as not assigned while Outbound Delivery is showing as EFG (where EFG represents the Outbound Delivery ID)


The Ship-from Location field is taken from Outbound Delivery. The same behavior can be identified in the Data Source: Outbound Delivery Items (Data Source ID: SCMOBDU01_IT). The "Ship-from Location" of the Third-Party Outbound Delivery can't be displayed in the report: Invoice Volume.

  1. Outbound Delivery EFG is a Third-Party Outbound Delivery
  2. Open Third-Party Outbound Delivery: EFG
  3. Navigate to General tab, under Organizational Information section
  4. You can see Selling Company is XXX (where XXX represents the Selling Company)

If you check a standard Outbound Delivery HIJ (where HIJ represents the Outbound Delivery ID), under Organizational Information section, you can see the Ship-from Location is YYY (where YYY represents the Ship-from Location)


This is the standard system behavior.


Invoice Volume; Ship-from Location; Third-Party; Outbound Delivery , KBA , SRD-CRM-INV , Customer Invoicing , Problem


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