Symptom
Both Installer logs (setupengine.log) and BI server process logs (in logging folder eg: APS, AJS, Connectionserver etc.) report an error similar to below error -
- java.net.UnknownHostException: <A_RANDOM_LONG_HOSTNAME>: Name or service not known
- EXAMPLE:
java.net.UnknownHostException: FAL0HAHGWEAMAHALOCXLYYRAFBWEBII: Name or service not known
at java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$3.lookupAllHostAddr(InetAddress.java:977)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1372)
at java.net.InetAddress.getAllByName0(InetAddress.java:1325)
at java.net.InetAddress.getAllByName(InetAddress.java:1241)
at java.net.InetAddress.getAllByName(InetAddress.java:1175)
at java.net.InetAddress.getByName(InetAddress.java:1125) - The random hostname is not related to the actual host itself or in hosts file or in network itself
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Environment
SAP BusinessObjects BI Platform 4.3 Support Pack 1 Patch 7
-- Deployment (Standalone/Clustered): Clustered
-- Server OS version(Support Pack Level): RHEL 3.10.0-1160.36.2.el7.x86_64
-- Application Server Version (IIS/Tomcat/Others): Tomcat
-- CMS Database version: NA
Product
SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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