SAP Knowledge Base Article - Preview

3157339 - Simple IT Request - Rich Text in description is displaying HTML tags - Focused Build

Symptom

  • When using Simple IT Request, the text entry Description of Change captured in resultant document is incorrect -- display HTML tags instead of being properly formatted in plain text:
  • Using Rich Text controls
  • Text entry has garbage characters
  • HTML tags are added instead of plain text in Description (long)
  • CRMC_TEXT has affected Text Type using HTML formatting:


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Environment

  • SAP Solution Manager 7.2
  • Focused Build

Product

Focused Build and Focused Insights 2.0 for SAP Solution Manager ; SAP Solution Manager 7.2

Keywords

simple it request, html, special characters, umlaut, focused build, text , KBA , SV-SMG-OST-FB-SUP , ITSM Extensions , Problem

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