SAP Knowledge Base Article - Public

3157564 - Template Editor doesn't Save Font and Font Size


 Template Editor don't save Font and Font size


SAP Cloud for Service

Reproducing the Issue

  1. Go to the Service workcenter.
  2. Go to the Tickets view.
  3. Create new ticket.
  4. Go to the Interactions facet.
  5. Create new email.
  6. Choose a Signature for the new email.
  7. Check the font and font size of all lines. 

Wherever there is text, the font shows correctly, but the lines of the signature where there is no text, the font changes to Verdana.


The editor displays whatever font family and size has been maintained against the text in the cursor position.  Hence, the expected family and size comes up when the cursor is placed within the text. However, no such family or size is maintained for blank lines. If maintained, they would have come up.

 If this information is not found, the editor reverts to the cache or the default values for these fields (Which would be Verdana).


This is the expected behavior.


KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem


SAP Cloud for Customer core applications 2111