Symptom
The Planning Account Name for some of the promotions in your system are showing a UUID (long letter and number combination).
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales Campaigns work centre
- Go to the Promotions view
- In the Promotios OWL, you see that some entries in the 'Planning Account' column show a UUID instead of an account name.
- When you navigate to the planning account link directly by clicking the UUID from the Promotion OWL, a target group that has no name maintained opens.
Cause
It is not mandatory by system default to maintain a name during target group creation.
If a promotion is created for account type Target Group (TG) and you enter a TG that has no name maintained, the system has no name that it can display and it defaults to that Target Group's UUID.
Resolution
This is expected system behaviour.
Maintain a name for the Target Group. That name will then be reflected/ shown in the Promotion.
To avoid this from happening your administrator can set the name field in the target group creation screen as mandatory.
Keywords
UUID, Sales Campaigns, Promotions. , KBA , LOD-CRM-PRM , Promotions , LOD-CRM-MKT-TG , Target Groups , How To