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3157835 - Database Server crash during HANA XS version upgrade

Symptom

While performing version upgrade of HANA XSA component to 1.0.142, successfully execute on DR and HA nodes of the production system. But when ran the upgrade via resident HDBLCM on the primary node, the server hang and crash on the xscontroller startup step.

[2022-02-19 13:30:04:747]-[PlatformRouter]-[log]-[.]-[.]: Reloading configuration of SAP WebDispatcher, handling 2 update request(s)
[2022-02-19 13:30:05:086]-[PlatformRouter]-[log]-[.]-[.]: Reloading configuration of SAP WebDispatcher, handling 1 update request(s)
[2022-02-19 13:30:05:347]-[Controller.Admin.HANA]-[log]-[controller]-[startup]: Reporting service state for 'xscontroller': 'setServiceActive'
[2022-02-19 13:30:05:353]-[Controller.Admin]-[log]-[controller]-[startup]: Started up controller (api-port: 51001, sys-port: 30029, API URL: https://abcd123a.cc.hijklmn.com:30030)
[2022-02-19 13:30:20:510]-[Controller.UAA]-[log]-[controller]-[UAA ping task]: Found UAA at 'https://abcd123a.cc.hijklmn.com:30032/uaa-security'.
[2022-02-19 13:31:02:040]-[Controller.Balancer]-[warning]-[controller]-[balancing - 4]: Number of running instances for app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] is 0 but should be 1. Trying to adapt number of running instances...
[2022-02-19 13:31:02:098]-[Controller.App]-[log]-[controller]-[balancing - 4]: Cleared instance [state CRASHED, index 0] of droplet [id 3] of app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] at [zyxw321a:50007, pid 149148].
[2022-02-19 13:31:02:181]-[Controller.App]-[log]-[controller]-[balancing - 4]: Starting instance [state STARTING, index 0] of droplet [id 3] of app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] at [zyxw321a:50034].
[2022-02-19 13:31:02:181]-[PlatformRouter]-[log]-[.]-[.]: Reloading configuration of SAP WebDispatcher, handling 1 update request(s)
[2022-02-19 13:31:32:373]-[Controller.App]-[log]-[controller]-[balancing - 5]: Cleared instance [state CRASHED, index 1] of droplet [id 3] of app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] at [zyxw321a:50034, pid 149827].
[2022-02-19 13:31:32:375]-[Controller.Balancer]-[warning]-[controller]-[balancing - 5]: Number of running instances for app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] is 0 but should be 1. Trying to adapt number of running instances...
[2022-02-19 13:31:32:783]-[Controller.App]-[log]-[controller]-[balancing - 5]: Starting instance [state STARTING, index 1] of droplet [id 3] of app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] at [zyxw321a:50035].
[2022-02-19 13:31:32:784]-[PlatformRouter]-[log]-[.]-[.]: Reloading configuration of SAP WebDispatcher, handling 1 update request(s)
[2022-02-19 13:32:02:044]-[Controller.App]-[log]-[controller]-[balancing - 6]: Cleared instance [state CRASHED, index 2] of droplet [id 3] of app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] at [zyxw321a:50035, pid 150620].
[2022-02-19 13:32:02:045]-[Controller.Balancer]-[warning]-[controller]-[balancing - 6]: Stopped balancing of droplet with id 3 of app 'sap-portal-persistency' [Org 'hijklmn', Space 'SAP'] created by buildpack 'sap_nodejs_buildpack' because 3 instances crashed before reaching state RUNNING. Either restage and/or restart it manually after having fixed the reason.
[2022-02-19 13:34:55:155]-[Controller.Info]-[log]-[.]-[.]: Received shutdown request via signal TERM 15
[2022-02-19 13:34:55:156]-[Controller.Admin.HANA]-[log]-[controller]-[shutdown]: Reporting service state for 'xscontroller': 'setServiceStopping'
[2022-02-19 13:34:55:157]-[PlatformRouter]-[log]-[controller]-[shutdown]: Shutting down SAP WebDispatcher
[2022-02-19 13:34:55:203]-[Controller.Admin]-[log]-[EA https://zyxw321a:20099]-[125]: Unregistered execution agent [port range 50000-50499] at zyxw321a:20099.
[2022-02-19 13:34:56:094]-[Controller.Admin]-[log]-[controller]-[shutdown]: Stopped Command Server on port 30030.
[2022-02-19 13:34:56:095]-[Controller.Admin.HANA]-[log]-[controller]-[shutdown]: Reporting service state for 'xscontroller': 'setServiceInactive'


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Environment

SAP HANA DB 2.0

Product

SAP HANA, platform edition 2.0

Keywords

KBA , HAN-LM-INS-DB , Installation of HANA Database , Problem

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