Symptom
Failed to initiate Onboarding with an error message "ErrorCode - 500; ErrorMessage - Database update failed."
Environment
SAP SuccessFactors Onboarding 1.0
Cause
Invalid input value.
Resolution
- Please go to Onboarding 1.0 Mapped Data Review >> Recruiting to Onboarding 1.0 Data Review
- Select application id to locate the impacted candidate
- Check the value in "Raw Field Value" and "Processed Field Value" column if any special character included, for example, "," in name
- Remove the special character in RCM or remove the mapping temporarily
- Try to initiate onboarding again
Keywords
error, ErrorCode, 500, ErrorMessage, Database update failed , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions