SAP Knowledge Base Article - Public

3158054 - Unable to initiate Onboarding with an error message "ErrorCode - 500; ErrorMessage - Database update failed."

Symptom

Failed to initiate Onboarding with an error message "ErrorCode - 500; ErrorMessage - Database update failed."

Environment

SAP SuccessFactors Onboarding 1.0

Cause

Invalid input value.

Resolution

  1. Please go to Onboarding 1.0 Mapped Data Review >> Recruiting to Onboarding 1.0 Data Review
  2. Select application id to locate the impacted candidate
  3. Check the value in "Raw Field Value" and "Processed Field Value" column if any special character included, for example, "," in name
  4. Remove the special character in RCM or remove the mapping temporarily
  5. Try to initiate onboarding again

Keywords

error, ErrorCode, 500, ErrorMessage, Database update failed , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions