SAP Knowledge Base Article - Public

3158310 - "Date hierarchy level is unknown: undefined" when adding Filter by Range for a Time Dimension in SAP Analytics Cloud (SAC)


  • Not possible to add Filter by Range on the Time Dimension in SAP Analytics Cloud (SAC).
  • When trying to create a Widget Filter selecting Filter by Range on the Time Dimension, the settings window will keep loading.
  • Live connection to SAP Data Warehouse Cloud (DWC).
  • Error in browser Developer tools:

"Date hierarchy level is unknown: undefined

Uncaught (in promise) TypeError: Cannot set properties of undefined (setting 'entityId')"


  • SAP Analytics Cloud (Enterprise)
  • SAP Data Warehouse Cloud

Reproducing the Issue

  1. Login to SAC and DWC.
  2. Create a Story based on Data Model with Live connection to DWC.
  3. Insert a Chart and add a Measure and Time Dimension.
  4. Try to create a Widget Filter on the Time Dimension: Dimensions - [Time Dimension name] - Filter - Filter by Range => the function will keep loading.


Time dimension hierarchy that is modelled is not named correctly on the Day level in DWC.


  • Configure the DWC Time Dimension with the required prefix in the technical name, so that it is compatible with SAC.
  • Follow help guide Acquiring, Preparing, and Modeling Data with SAP Data Warehouse Cloud, topic Create a Dimension:

"In addition, attributes in an analytical dataset that are mapped to a time dimension via an association must have technical names that respect the following naming conventions:

  • *_DATE for Date/Day level"

See Also

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