SAP Knowledge Base Article - Public

3158684 - Guided Selling: Tasks Creation

Symptom

Guided Selling Tasks are not working properly

Environment

SAP Cloud for Customer in combination with ISE Addon

Reproducing the Issue

Prerequisite: you created a Playbook and routed it accordingly. In that Playbook there is a task maintained for which you did not maintain a description, only a title. 

  1. Go to the Sales work centre
  2. Open Guided Selling
  3. Select the relevant opportunity
  4. For a proposed task, click SCHEDULE
  5. This opens a new window 'Create Task'
  6. You notice:
  • the playbook activity title does not copy to the taskls description;
  • when you save the task, it is saved in C4C but it is not assigned to the opportunity.

Cause

When the Task creation UI is launched, it is pre-filled with information linking that potential task with the underlying opportunity.

If that first step of Task creation fails - in this case due to missing description.

If you just fill in the fields on this UI to continue with task creation, you loose the linkage between task and opportunity.

As that information was first sent when system tried to create the task for this opportunity.

And thus, opportunity does not show this new task.

Resolution

Please maintain the description for the task activity in the playbook.

Keywords

ISE , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , How To

Product

SAP Cloud for Customer core applications 2202