SAP Knowledge Base Article - Public

3158852 - Compliance Process is not going to completion status after document were signed - Onboarding


  • Candidate completed document signature is DocuSign, but in Onboarding side Complinace process status still in process.
  • Document evelopes are in Awiting Singatures status even though document singature was completed by candidates in DocuSign.
  • What is the correct step to refresh DocuSign envelopes in Onboarding?


SAP SuccessFactors Onboarding


If envelope status is 'Awaiting signature' then user should not do 'DMS Refresh' in DocuSign Admin page, but should try 'Envelope refresh' instead in Manage DocuSign envelopes page.


SF, success factors, ONB, OBD, OBX, on boarding , KBA , LOD-SF-OBX-DSN , Docusign Integration , How To


SAP SuccessFactors Onboarding all versions