SAP Knowledge Base Article - Public

3159490 - Extended Warranty Description in Registered Product not Updated on Warranties


You have changed the extended warranty description at the registered product level, but it is not updated at the warranties.


SAP Cloud for Service

Reproducing the Issue

  1. Go to the Products workcenter.
  2. Go to the Registered Products view.
  3. Open the Registered product 123(where 123 is the registered product ID)
  4. Chnage the extended warranty description of warranty 456.(where 456 is the warranty ID)
  5. Now, go to the Products workcenter.
  6. Go to the Warranties view.
  7. Open warranty 456.

Warranty Description is not updated.


Warranty description is not persisted in the Registered Product. Only reference (ID, UUId) is stored in Registered Product.


Warranty description cannot be updated from Registered Product. This is the expected system behavior.


KBA , LOD-LE-IBA-IBA , Installed Base , Problem


SAP Cloud for Customer core applications 2202