SAP Knowledge Base Article - Public

3159493 - While sending Preview Email the error "An application error occurred" is shown


When clicking in "Send Preview" from Email Notification Template Editor is presented the error:

error "An application error occurred"

Error message = Request processing failed; nested exception is com.plateausystems.elms.util.helper.ElmsUncheckedException: Exception while sending preview email to user


SAP SuccessFactors Learning

Reproducing the Issue

  1. In the Learning admin side >
  2. System Administration >
  3. Manage Email >
  4. Email Notification Templates >
  5. Select the Template ID >
  6. Launch the editor and click in "Send Preview" >
  7. The error "An Application error has occurred" is presented.


The sender email is not configured or the emails are not enabled in the environment.


Please, go to:

  1. System Configuration >
  2. Configuration >
  3. Global Application Settings >
  4. Mail >
  5. Enable the email server (Enable email: Enabled) > And fill the fields "Application Notification Admin Email" and "Application Notification User Email" >
  6. Click in Apply Changes to save the configuration >
  7. Test it again.

See Also

2688878 - Notification template editor - Send Preview option notification data - SAP ONE Support Launchpad

2258591 - Notification Editor: error when trying to Preview Email - SAP ONE Support Launchpad


unable, send, email, sender, not, provided, exception, while, sending, preview, user, An Application error has occurred , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions