Symptom
When a candidate confirms an interview in the External Career Site by booking the time slot of the interview, the Interviewers receive a cancellation email instead of a confirmation email.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Interview Organizer schedules an interview for a candidate and does not book the slot on behalf of the candidate
- The candidate confirms interview in the External Career Site by booking the time slot of the interview
- A cancellation email is sent to the Interviewers instead of a confirmation email.
Cause
The wrong email template for some languages is configured for the email template associated to the email trigger "Interview Confirmation to Interviewers".
When checking the email template associated to the email trigger "Interview Confirmation to Interviewers", the wrong template name, wrong subject line and body of the email are displayed.
Resolution
Ensure to check the email template for all the languages in which it has been configured and ensure that the email template is consistent across all languages.
Keywords
Cancellation, Cancelled, Declined, Email, Notification, Interview, Booked , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem