3159838 - Some users are not able to see any F4 Help Values related to Products and Materials while working in a Ticket

• Few users are not able to see value help information related to Products and Materials when accessed via Tickets
• For other users, this may not be an issue

  Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

• SAP Cloud for Service
• SAP Could for Customer
• SAP Cloud for Sales

1. Go Service > Tickets
2. Open ticket 123456
3. Navigate to "Items", then click "Add" 
4. In the Products field either press "F4" or click the icon to invoke the "Help Values", start a search -> No values returned

Missing configuration

1. Go to "Administrator" > "Business Users" Work Center
2. Search for the affected user
3. Once user the user is selected go to "Edit" > "Access Rights"
4. Go to "Work Centers and View Assignment"
5. Sort by Assigned to User (for the working user)
6. Look for COD_PRODUCTDATA (Products) and ensure this is assigned to the user
7. Expand the COD_PRODUCTDTATA and ensure the COD_MATERIAL (Products) is assigned to the user)
   

Products, tickets, RBAM Explained, rights, Material, , KBA , LOD-LE-PRD-PRD , Product + Product Category Hierarchy , LOD-CRM-SRP , Service Request Processing , Problem