SAP Knowledge Base Article - Public

3159963 - SAML certificate will expire / Our SAML-authentication doesn´t work after we changed our SAML certificate

Symptom

Problem

  • We changed our SAML server (e.g., ADFS) certificate. The previous certificate expired, and we cannot access the Collaboration Hub since then.

OR

  • Our SAML certificate will expire soon and we need to update it.

Resolution

After you changed your SAML certificate on your SAML server side, your "federationmetadata.xml" also changed. Please update your "federationmetadata.xml" (Explorer - Setup - SAP Signavio Collaboration Hub authentication).

If you got the file from your IT, please open the file not in your browser (e.g. Edge), but in a text editor (e.g. Notepad, Notepad++) as the browser could change a little the content of the file. Due to this change, the federationmetatdata content will be different to the original ones, which willl lead to some errors during the SAML authentication.

If you don´t know how to get the file, please ask your IT.

Keywords

sap signavio, saml, sso, certificate update , KBA , BPI-SIG-CA-SEC-SAM , SAML 2.0 for SAP Signavio , How To

Product

SAP Signavio Process Manager all versions ; Signavio Process Manager all versions