Symptom
Problem
- We changed our SAML server (e.g., ADFS) certificate. The previous certificate expired, and we cannot access the Collaboration Hub since then.
OR
- Our SAML certificate will expire soon and we need to update it.
Resolution
After you changed your SAML certificate on your SAML server side, your "federationmetadata.xml" also changed. Please update your "federationmetadata.xml" (Explorer - Setup - SAP Signavio Collaboration Hub authentication).
If you got the file from your IT, please open the file not in your browser (e.g. Edge), but in a text editor (e.g. Notepad, Notepad++) as the browser could change a little the content of the file. Due to this change, the federationmetatdata content will be different to the original ones, which willl lead to some errors during the SAML authentication.
If you don´t know how to get the file, please ask your IT.
Keywords
sap signavio, saml, sso, certificate update , KBA , BPI-SIG-CA-SEC-SAM , SAML 2.0 for SAP Signavio , How To